FAQ:

1. How quickly will you respond to my inquiry?

We value your interest and ensure a prompt response. You will receive our reply within 2 hours during business hours, and within 24 hours for inquiries submitted outside of working time.

2. Do you offer product samples?

Yes, we provide free samples for consumable items (e.g blades, sharpening stones, and bristle blocks). While we do not generally offer samples for replacement parts, each part is backed by our robust after-sales service and quality guarantee.
For sample requests or further information, please contact us at: cutterparts@favor-auto.com.

3. What is the purchasing process?

We have designed a simple and clear purchasing journey to ensure a smooth experience:Step 1: Send your inquiry → Step 2: Receive a detailed quotation → Step 3: Confirm your order → Step 4: Sign the contract and complete payment → Step 5: We ship your order and provide tracking information.
Our team will guide you through each step with clear communication and professional support.

4. What payment methods do you accept?

We offer secure and convenient payment options to suit global customers, including: T/T (bank transfer)PayPal, or other agreed methods before shipment.

5. How soon will my order be shipped after payment?

For in-stock items, we process and dispatch orders within 3 business days after payment confirmation.For custom or non-stock items, we will notify you of the production timeline and keep you updated throughout the manufacturing process.

6. Do your products come with a warranty?

Yes. We stand behind the quality of our products with a 1-year warranty against manufacturing defects. Beyond warranty support, our technical team is available to assist with installation guidance, usage tips, and troubleshooting—anytime you need help.

7. How do you ensure product quality and provide after-sales support?

Quality and reliability are foundational to our brand. We implement a comprehensive quality control system that oversees every stage—from material sourcing and precision machining to final inspection—ensuring each component meets stringent performance standards.